Refund Policy
A legal disclaimer
Last updated: October 19, 2025
The explanations and information provided on this page are only general, high-level descriptions intended to help you understand how to write your own Refund Policy.
This content does not constitute legal advice and should not be relied upon as such.
Because refund laws and business terms vary depending on jurisdiction, product type, and transaction nature, Refined Woodcraft Design & Build recommends seeking legal counsel to ensure your Refund Policy complies with local regulations and accurately reflects your business practices.
Refund Policy - the basics
At Refined Woodcraft Design & Build, we take pride in the craftsmanship, precision, and quality of our work. Each product and service is custom-made, designed, or installed specifically to meet our clients’ unique requests. This Refund Policy outlines how refunds are handled for both products and services provided through our website and business operations.
What's Included
1. Custom Orders & Services
All custom-built furniture, cabinetry, trim, millwork, and design services are made-to-order and therefore non-refundable once materials have been purchased or work has begun.
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A deposit or retainer fee is typically required to secure scheduling and materials; this deposit is non-refundable unless otherwise stated in writing.
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If you wish to cancel a project before work begins, please contact us immediately at RefinedWoodcraftDB@gmail.com to discuss options. Partial refunds may be considered based on material costs and time invested.
2. Pre-Made or Shipped Products
For select ready-made products sold through our site (if applicable):
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Refund requests must be made within 7 days of delivery.
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The product must be unused, undamaged, and returned in its original packaging.
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Return shipping costs are the responsibility of the customer unless the product was damaged or defective upon arrival.
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Once your return is received and inspected, you will be notified by email regarding the approval or rejection of your refund.
3. Damaged or Defective Items
If your order arrives damaged, please email RefinedWoodcraftDB@gmail.com with clear photos within 48 hours of receiving your item.
We will review your claim and, if applicable, offer a repair, replacement, or refund depending on the situation and available stock.
4. Service Satisfaction
Our goal is your complete satisfaction with every project. If you experience an issue with workmanship, installation, or finish, please contact us within 7 days of completion. We will evaluate the concern and determine the best resolution — including touch-up, adjustment, or repair — at our discretion.
5. Non-Refundable Items and Situations
Refunds will not be issued for:
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Custom-built items where design or material choices were client-approved.
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Labor, travel, or installation services already rendered.
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Clearance or discounted items marked “Final Sale.”
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Delays due to external factors (e.g., supply chain, weather, client scheduling).
6. Contact Us
For questions regarding refunds, cancellations, or to submit a request, please contact:
📧 RefinedWoodcraftDB@gmail.com
🌐 www.RefinedWoodcraftDB.com
📍 Marco Island, Florida
7. Jurisdiction
This Refund Policy is governed by and construed under the laws of the State of Florida, USA. Any disputes will be handled exclusively in the courts of Collier County, Florida.